Customer Support & FAQ's

Customer Support & FAQ's for your ease of use.


Howย do I pay for my Order?

The City Cupboardsยฎ team does everything it can to provide the best customer support & have as many payment options available for our customers. Below are the ways you can pay for your order -

  • COD (Cash on Delivery) - Please have the exact amount when paying, our drivers don't carry change.
  • Debit or Credit Card - You can either pay for your order before delivery or when our delivery team gets to you on the speed point.
  • EFT/ Direct Deposit.
  • Laybuy - If wanting to laybuy, you will need to come into our main factory/ showroom to pay your deposit & put your mind at ease that we are real & legit & you get to see the item(s) you're wanting before paying over any monies.


How Long Will My Order Take to Get to Me?

All orders will fall within a 1-2 working day window or on a delivery date most suited for you. Mistakes do happen & volumes can get extreme at times, if there's a delay it won't be more than 1-2 days.


What is Risk Free Shopping?

We understand that you may not be happy with your City Cupboardsยฎ item(s), so while we're sure you'll love your new goods, we'll exchange/ refund all items within a 30 day period, provided they are in the same condition as when you first received them & returned before the 30 day window after receiving, should your items be defective or you're unhappy with your purchase.


What if My Items Haven't Arrived in the Specified Time?

If your City Cupboardsยฎ order hasn't arrived as per your chosen delivery day, please contact us on WhatsApp [062 119 2823] or Email [admin@citycupboards.co.za].


Delivery:


How do I Know City Cupboardsยฎ Has Received My Order?

You'll receive a confirmation email &/ or SMS along with your purchase receipt. We'll also be in touch with you on WhatsApp/ Text to confirm your delivery date with you & forward you're order receipt.


Can I Get Delivery Updates Via WhatsApp?

Yes.


Can I Get Delivery Updates Via SMS?

Yes.


Can I Get Delivery Updates Viaย Facebook Messenger?

Yes.


How Do You Deliver My Items?

We pride ourselves on door-to-door delivery, taking the travel hassle out of your hands. We have our own fleet of delivery vehicles along with 2 friendly staff per vehicle who will be there to assist you with your new items upon delivery. Should you wish to collect the items yourself from us, you may also do so.


What Does Delivery Cost?

Delivery costs entirely depend on your area. We're always doing our best to make this more cost effective & reliable. Please see the below for delivery rates -

  1. COLLECT = FREE
  2. JOHANNESBURG [50KM RADIUS] = R300
  3. ย PRETORIA [50KM RADIUS] = R400
  4. FAR EASTRAND = R350
  5. FAR WESTRAND = R350
  6. HARTBEESPOORT/ BRITS = R450
  7. VAAL TRIANGLE = R350



Products:


Am I Able to Customise My Order?

Yes. Weย offer basic customisations on all products.

  • Totally Shelved.
  • Totally Hanging.
  • No Shelves & No Hanging.
  • Added Mirrors.
  • Different Feet.

Understanding Your Needs

Customer support is crucial because it addresses the specific needs and concerns of customers. It helps bridge the gap between clients and the services they use. For this reason, our support team investigates each inquiry promptly to provide tailored solutions. Whether you need assistance with a product issue, service inquiry, or general question, we are always ready to listen and help. We recognize that clear communication is vital, and we strive to ensure your concerns are fully understood and addressed.

Timely Responses to Your Queries

In the world of customer service, timely responses are essential. Our customer support team is trained to provide prompt assistance because we understand that waiting can be frustrating. Consequently, we aim to respond to inquiries as quickly as possible while ensuring the solutions offered are thorough and satisfactory. This dedication to efficiency not only demonstrates our commitment but also builds trust and confidence in our support services. We want you to know that your time is valuable, and we appreciate every interaction.

Providing Resources and Solutions

We go beyond basic assistance by providing various resources tailored to enhance your experience. That way, our customer support does not just address immediate concerns, but also empowers you with the knowledge to solve related issues independently. From FAQs to tutorial videos and detailed guides, we ensure you have the necessary tools at your disposal. By doing so, we aim to foster a sense of empowerment among our users, so they feel confident in using our services and products effectively.