Delivery & Returns

Comprehensive Delivery Policy


City CupboardsĀ® ensures that all of our products are of the highest, A-Grade quality, delivered in a 1-2 working day period or on a date of your choosing.

Should it be that your item(s)Ā are defective in any way or you're simply unsatisfied with your order lease drop us an email on admin@citycupboards.co.zaĀ or WhatsApp onĀ 062 119 2823 & refer to the below guidelines.

If you are for whatever reason wanting to return your item(s)Ā you may do so up to 30 days after you've received one of City Cupboards'sĀ® products.

We offer a FULL 12 month warranty + FULL 30 day 100% money-back/ exchange guaranteeĀ on all products.


DEFECTIVE/ INCORRECT ITEM:

  1. Log your defectĀ by sending a mail to admin@citycupboards.co.zaĀ or WhatsApp on 062 119 2823.
  2. A return must be logged within 30 days of receiving your products.
  3. The itemĀ being returned qualifies for return - i.e is defective or is not one of the item(s)Ā you ordered, & is in the same condition you received it in.
  4. The item ordered is solely the responsibility of the customer up until it is collected by City CupboardsĀ® (Please refer to the Consumer Protection Act 68. of 2008).
  5. Once received back at City CupboardsĀ®, a new & correct item will be dispatched to you. WE WILL NOT DISPATCH OUT NEW STOCK UNTIL WE RECEIVE OUR OLD STOCK BACK.



REFUND OF ORDER:

  1. LogĀ yourĀ return & refund by sending a mail toĀ admin@citycupboards.co.zaĀ or WhatsApp on 062 119 2823.
  2. Returns & refundsĀ must be loggedĀ on the same day of receiving your products & be brought back within 30 days afterĀ receiving yourĀ item(s).
  3. Send us back your order in the condition you received it in, in its original packaging along with receipt of purchase to the address in the site footer.
  4. Once we've received this back at City CupboardsĀ® this will go through inspection.
  5. Once inspection has been 'OK'd' we'll REFUND YOU 100% OF YOUR MONEY BACK.


NO REFUNDS WILL BE ISSUED FOR THE FOLLOWING REASONS:

  1. Any items bought with a discount.
  2. Any items that have been used & are unusable.
  3. Items not received back in their original condition.
  4. Items that have been tampered with.
  5. Items returned without the receipt of purchase/ email or phone number linked to the order.
  6. Items not returned within the 30 day window from time of taking delivery.

Understanding Our Delivery Options

Our delivery policy is designed to offer you flexibility and convenience. We provide multiple shipping options, so you can choose the one that best suits your needs. Whether you need expedited delivery or standard shipping, weā€™ve got you covered. Our aim is to ensure that your order arrives on time, and if you ever have questions about the delivery options available, our customer service team is here to help.

Timelines You Can Rely On

When it comes to delivery timelines, we strive for transparency. Our estimated delivery times are clearly stated during checkout, so you know exactly when to expect your order. We understand that waiting for a package can be frustrating, but we also ensure that our delivery partners meet high standards to minimize delays. If there are any unavoidable issues, you will be promptly notified.

Easy Return Process for Peace of Mind

Our delivery policy also includes a hassle-free return process. If youā€™re not satisfied with your purchase, returning it is simple and straightforward. We provide clear instructions for initiating a return, along with a reasonable timeframe for returns. This way, you can shop with confidence, knowing that if something isnā€™t right, weā€™ve made it easy for you to return or exchange it.